Reference

How We Handle Your Rights and Our Obligations

This page sets out the legal framework that covers your account, your data, and how we operate for eligible regions in Indonesia.

Jurisdiction-dependent accessData handled under applicable lawWallet verification requiredDANA, OVO, GoPay coveredAccount rights clearly stated
asc55 How We Handle Your Rights and Our Obligations
CONTACT & ESCALATION

Reach Us About Any Legal or Policy Question

Live Chat Support Open the chat widget in your account dashboard to reach our Indonesia support team. Available around the clock — use this for urgent account or policy questions.
Email Policy Desk For formal requests — data access, account closure, or written policy clarification — send us an email and we will respond within two business days with a traceable reference number.
Wallet Dispute Path If a DANA, OVO, or GoPay transaction appears in your wallet but not in your account balance, flag it through live chat with the transaction timestamp and we will reconcile it against our payment records.
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Retention Policy

We keep your account data only as long as required under applicable law or as needed to resolve open disputes. Once your account is closed and the retention period ends, personal data is deleted from active systems.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings — blocking analytics cookies does not affect account access.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. We never ask for your PIN or password via chat or email. If you receive such a request, report it to us immediately through live chat.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request by email with your account ID and registered DANA, OVO, or GoPay number for identity verification.

Answers to Common Policy and Rights Questions

These are the questions our Indonesia account holders ask most often about their legal rights, data handling, and account access. If your question is not here, our live chat team can walk you through it.

Access depends on your local law and the region you are in. Where local law permits, you can open an account. We do not confirm availability for specific cities — check the eligibility notice when you register.

We collect your name, mobile number, and the e-wallet details you use — DANA, OVO, or GoPay. This is used to verify your identity and process withdrawals. We do not sell your data to third parties.

Send a data deletion request to our policy email with your account ID and registered wallet number. We will process it within the period required under applicable law and confirm by email when complete.

Your withdrawal will be paused until you complete an identity check. Contact live chat with a photo of your e-wallet account screen and your account ID — our team resolves most mismatches the same day.

No. Our terms allow one account per person. Duplicate accounts are flagged automatically and both may be suspended. If you have lost access to your original account, contact support to recover it rather than opening a new one.

We update this page and note the effective date at the top. If the change affects existing account rights in a material way, we will also notify you via the mobile number registered on your account.